Smash Your Goals: Customer Journey Mapping Masterclass
You've asked for it + we've delivered!
Following the success of our recent panel discussion on Customer Journey, Networx + Customer Frame are excited to announce our full day masterclass on this very topic.
Get ahead of the trends:
• By the year 2020, customer experience will overtake price + product as the key brand differentiator
• 86% off users are willing to pay more for a better customer experience
• 73% of buyers point to customer experience as an important factor in purchasing decisions
• 65% of buyers find a positive experience with a brand to be more influential than great advertising
Businesses that invest in Customer Journey Mapping enjoy:
• Greater Return on Marketing Investment (ROMI) - A focus on the buyers journey reaps over 50 percent greater return on marketing investments than for those that don’t.
• More Positive Social Media Mentions - Unsurprisingly, a focus on the customer journey typically means a better customer experience. Translation? Nearly 25 percent more positive social media mentions.
• Greater Revenue From Customer Referrals - Better customer experience also drives better and more positive word of mouth, driving over 2.5 times greater revenue from customer referrals.
• Faster Average Sales Cycle - If your business isn’t interested in speeding sales, you can ignore this. But if you are… those who manage journeys enjoy over 13 times greater cross- and up-sell revenue.
• Greater Cross Sell and Up-Sell Revenue - If cross- and up-sell revenue over 55 percent greater than your competition is at all compelling, this stat alone should be enough to get you started.
WHO IS THIS MASTERCLASS FOR:
If you're facing challenges like:
• Getting your marketing messaging to cut through to the customers you want
• Squeezing margins, shrinking prices + poor performance
• Internal silos + departments + a team that seems to be running in opposite directions then chances are – mapping your customer journey will not just help, it will take your business to a whole new level.
If you’re a senior marketer, business owner, department head or operational manager looking to find new growth, break down internal silos + get a competitive edge – this is your gig.
There’s only one rule - you must be brave + up for change.
$795 inc GST - $995 inc GST
Event Details
Date:
20 August 2019
Time: 9:30am - %:30pm
Where is it?
Loft West End
100 Boundary Street
West End, 4101
QLD
For further information...
Networx Brisbane
07 3876 4911
Send Email
View Website